FAQs
Ordering
How do I place an order?
How do I place an order?
Trade customers and resellers can place orders by emailing our sales team at sales@bascowholesale.com.au. We also accept orders submitted directly through Auto I and Peach.
Alternatively, call us on (03) 8740 0239 to place your order over the phone.
Customers without an existing account can purchase our products through one of our reputable resellers, including Allied Auto Online, Supercheap Auto, specialist independent resellers, Bunnings, eBay and Amazon, or through their local mechanic.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We supply customers throughout Australia and New Zealand, as well as to international destinations serviced by DHL and Australia Post.
International shipping is one of our strengths. Our team has extensive experience processing and coordinating overseas orders, helping ensure products are packed carefully, dispatched efficiently and sent using reliable international delivery services. Wherever DHL or Australia Post can deliver, we can help get your order there.
What freight companies do we ship with?
What freight companies do we ship with?
We work with a wide range of trusted freight providers, including Australia Post, StarTrack, Couriers Please, TNT and DHL, allowing us to select a suitable delivery service based on your location, order size and delivery requirements. We can also arrange shipping through virtually any freight provider, including a customer’s preferred or nominated carrier, giving you greater flexibility for deliveries throughout Australia, New Zealand and internationally.
How quickly do you dispatch your orders?
How quickly do you dispatch your orders?
All spot orders received before 2pm AEST are dispatched same day. Stock orders are dispatched either same day or within 24 hours of receiving your order.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Our Warranty Promise
What's Covered
All manufacturing defects and material faults are covered under our comprehensive warranty program.
Warranty Period
24 months or 40,000km (whichever occurs first) from date of installation.
How to Claim
Complete the Warranty Form below. We will contact you within 2-5 business days.
Warranty & Returns
Returns Policy
In accordance with Australian Consumer Law, Basco Wholesale accepts returns where an item has been purchased in error or where the customer has changed their mind, provided the return is requested within 30 days after receiving your order.
Return postage is the responsibility of the buyer. A refund will be processed once the item has been received in its original packaging and in a re-saleable condition.
A restocking fee of 15% of the original invoice value may apply where the return is due to a purchasing mistake or change of mind. Original freight costs will also be taken into consideration. Refunds will be processed minus the original postage cost, including items that were originally supplied with free postage, and any applicable restocking fee.
Basco Wholesale cannot be held responsible for buyer errors relating to item descriptions, part selection, or vehicle compatibility information. Where an incorrect item has been purchased by the buyer, it is the buyer’s responsibility to return the item in accordance with this returns policy.
Basco Wholesale is a genuine and trustworthy business. If we make a mistake, we will do everything reasonably possible to rectify the issue.
If a claim is made that an item supplied is not as described, Basco Wholesale reserves the right to request photos or further information to determine the issue and how it can be resolved. In most cases, we may request photos of the part supplied and the original part removed from the vehicle.
Warranty Policy
Basco Wholesale products are covered by a warranty period of 2 years or 40,000km from the date of installation, whichever occurs first, unless otherwise stated in writing.
CV boots are covered for a warranty period of 3 months from the date of installation.
OEM parts are covered under the same warranty period and conditions as the relevant OEM manufacturer’s warranty policy.
During the applicable warranty period, Basco Wholesale will replace, repair, or refund, at our discretion, any eligible part that fails due to a defect in materials or workmanship under normal use and service, provided the part has been correctly installed and used for its intended purpose.
Proof of purchase and proof of fitment may be required when making a warranty claim. Warranty may be void if the part has not been fitted by a qualified licensed mechanic where professional fitment is required.
What Is Not Covered
This warranty does not cover failure due to accident, collision, misuse, abuse, or modification.
This warranty does not cover damage caused by chemical fallout, salt, hail, environmental conditions, natural disasters, or marine use.
This warranty does not cover incorrect installation or installation of an incorrect part.
This warranty does not cover damage caused by other faulty components.
This warranty does not cover parts installed on vehicles used for racing, competition, or off-road purposes.
This warranty does not cover normal wear and tear.
This warranty does not cover used, second-hand, or salvage parts.
This warranty does not cover labour costs, towing costs, accommodation, vehicle downtime, loss of income, or any incidental or consequential costs.
Commercial Use Vehicles
Parts installed on commercial-use vehicles are covered for 180 days from the date of installation only, unless otherwise stated in writing.
Warranty Procedure
To make a warranty claim, the customer must contact Basco Wholesale with proof of purchase, details of the issue, and any supporting photos or information requested.
A replacement part may need to be invoiced and paid for in full before being supplied.
The failed part must be returned to Basco Wholesale for inspection and/or testing.
The part may be inspected by Basco Wholesale, the supplier, or the manufacturer to determine whether the claim is accepted, repaired, replaced, refunded, or rejected.
If the warranty claim is accepted and the customer has already purchased a replacement part, a refund may be processed for the eligible replacement.
If the part is repaired, the repaired part will be returned to the customer.
If the warranty claim is rejected, the customer may request the failed part be returned to them; however, no refund will be issued.
The original Basco Wholesale invoice must be provided when making a warranty claim.
Additional Important Information
This limited warranty does not cover labour costs or incidental, indirect, special, or consequential damages, including but not limited to physical injury, property damage, loss of time, loss of vehicle use, inconvenience, rental vehicle charges, towing charges, or accommodation costs resulting from a defect or failure of the part.
This warranty is provided in addition to any rights the customer may have under Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded under Australian Consumer Law.
